Keep Your Car Moving Forward

"I cannot say enough good things about Advance Auto Parts in Biddeford. As someone who has spent years purchasing automotive parts and dealing with countless businesses, this location has completely set the standard for what customer service should be. Julian and Michelle are, without question, the best customer service representatives I have encountered anywhere in the state of Maine. Their professionalism, knowledge, patience, and genuine willingness to help are unmatched. Every time I walk through the door, they go above and beyond to make sure I get exactly what I need. They don’t just sell parts—they take the time to listen, provide solutions, and make customers feel valued and appreciated. In a world where exceptional customer service seems harder and harder to find, Julian and Michelle have honestly restored my faith in humanity. Their dedication to helping customers is something that should be recognized and celebrated. They consistently exceed expectations and represent everything a business should strive to be. Because of the experiences I’ve had at this store, I can confidently say that I am a loyal customer for life. I will only do business with this Advance Auto Parts location, and I recommend that anyone in need of automotive parts, tools, accessories, or advice make this their first and only stop. To the management team: this review should be treated as gold. Employees like Julian and Michelle are incredibly rare, and they are a major reason customers like me keep coming back. They have earned my trust, my loyalty, and my highest recommendation. Thank you, Julian and Michelle, for consistently providing outstanding service and proving that exceptional customer care is still alive and well."

"Went into advance auto around 11-11:30am on sunday June 21st to buy parts for a 1970 Pontiac Ventura and the guy at the counter not sure of his name but he was heavy set and had short hair who clearly knows nothing about cars told me that you guys didnt have the part in stock and no longer carried it and that he could try to special order it but that I'd have to pay shipping which is a load of bullshit but I let it go then asked him to look up parts for a late 70s early 80s Chevy 350 motor and was told he couldn't just looked it up and needed a vehicle that it came out of to find the parts which also proves he knows nothing about cars and shouldn't be working at a auto parts store ,out of frustration I told him I wish that these auto parts stores would stop hiring people who dont know shit about cars and start hiring people who do ,which he then very rudely pointed to the door and said I was free to leave the store at which point the other guy who had long hair and glasses told me I was banned from going to your guys store he also called autozone and tried to get them to not sell to me too ....these 2 guys dont deserve to work for you guys and are giving this store a bad name. I also have had a bad experience everytime I go into the store when that heavy set guy is working"

"So I am from california came to maine for vacation . My car had a check engine light on when i got off the maine turnpike after driving across country so I stopped by your guys biddeford location , First thing that happen is you guys have a giant pothole in the middle of the driveway that i couldnt avoid due to other cars being parked on the sides so i ended up driving into it and damaging my driver side wheel which my lawyers will be contacted you guys to pay for,as well as 2 smaller pothole at the entrance to the driveway that i also hit. Which tells me the people running this store don't keep up with maintenance and upkeep, then I walk into the store first thing i see is a nasty looking floor that looks like it has not been cleaned in 20+ years as well as the ceiling tiles literally falling apart with holes through out the ceiling. Then I am welcomed by a rude guy who claims to be the manager and was given a very disrespectful attitude by him when i complained about the pothole he told me "well maybe you should pay better attention driving" and that it wasnt his fault or his problem that the pothole damaged my car. Then i ask about getting the check engine light checked and he told me he does not feel like going out there so no he couldnt check the light for me . I then asked about some parts i was in need of in which he claimed none were in stock for my vehicle which is a 2025 nissan rogue. Mind you he never looked on the computer and just didnt want to do his job . When i asked for his name he said all i need to know is he was the manager of that store and then rudely began ignoring me. If this is how you treat paying customers no wonder advance auto is slowly going out of business . As i said earlier my lawyers will be contacting you guys for payment for damages done to my vehicle ,have a good day ."

"Asked them to mix paint for me at like noon yesterday. They said that they will do it and call me by 5. They never called. When I called today it turns out the order wasn't even put in and they couldn't get to it until 4 hours from now. I called Napai in Westbrook. They told me that they can do it on the spot and it takes 5 minutes. Advanced Auto could not spare 5 minutes to make up for their mistake. Took no responsibility. Avoid!"

"Went in to try to Exchange a vbelt and the woman Michelle working the counter, looked visibly impaired And was Unable to speak, I told her I needed to return the belt I currently had and she was blank expression and did not say a word. She then told me to go look for it myself, So I did. I walked behind the counter, and found the belt section. she followed me There did not help nor say one word while I was looking for my belt. I walked back up to the front counter and told her I would come return it another day because she physically could not use the computer because of the impairment . The next day The gentleman Shaun and Tyler were extremely helpful and got me exactly what I needed. Could not say enough good things about my experience with them"